"physio referral not put through as urgent"

About: Telford referral and quality service (TRAQS)

(as the patient),

I was told by the doctor that he would put urgent on the referral for physio/acupuncture. However I had to chase up doctors and hospitals to locate my appointment. Discovered it had not been put through as urgent and I had to wait even longer.

After 3 years of xrays and tests and being referred to physio, I have yet to have treatment.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to give TRAQS feedback.

I am sorry to hear that your referral was not marked as 'urgent' by the GP practice although your GP stated that this would be done. Unfortunately, TRAQS have to abide by the instructions received from the GP in the referral letter. Without more information we are unable to look into this issue further.

If you would like to contact the TRAQS team to provide more information we will be happy to look into your concerns and provide an update for you.

Thank you again

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