"Poor treatment in A&E"

About: Calderdale Royal Hospital / Accident and emergency

(as a parent/guardian),

Feel incensed to share my story of the on-going treatment (I use the term loosely) of my daughter in the casualty dep't at Calderdale royal.

Due to a chronic condition my daughter has had numerous visits-mainly weekend when GP is not available-during these visits I have witnessed nurses using computers at the nurses station to access websites - discussing amongst each other about soft furnishings! ! ! ! ! ! All this whilst my daughter is in agony waiting for pain relief!

We also had to listen to staff behind the curtains discussing (in what I felt was a very rude, insensitive and wholly unprofessional manner) my daughter and other patients. If this is how they talk about you when you are within 3 feet-not to mention hearing distance-I dread to think of the alternative!

Whilst I appreciate at times the department may be busy - if they have time to peruse the internet for their own leisure then I'm very sure they can have the professional manner in which to treat patients, I have tried dealing with PALS before regarding the treatment my daughter has endured. To be brutally honest it seems a waste of time to me as nothing ever seems to be resolved and each time I've been left feeling like not only am I wasting my time-but also to the person I'd been speaking to!

All in all I think there's plenty that could have been better. However I can't see anything changing, anytime soon!

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Response from Linda Thomas, Calderdale and Huddersfield NHS Foundation Trust

We are sorry to hear that you and your daughter have had such disappointing experiences with us and that you feel previous attempts to address the issues have not resolved things for you. We would really welcome the opportunity to investigate your concerns more fully. To enable us to do this, we would be grateful if you could contact our Patient Advice and Complaints Service on 0800 013 0018, or email them on patientadvice@cht.nhs.uk.

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