"Two appointments, both cancelled - the latter on the day I arrived for it."

About: Queen Elizabeth Hospital (Birmingham)

(as the patient),

I had two appointments with the QEHB. Both were cancelled with no reason given that satisfied my understanding or comprehension.

After the first cancellation, a letter of rejection of treatment was received, but the second appointment was cancelled and I was informed on the day I arrived for it. I feel this is pure incompetence.

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Response from University Hospitals Birmingham NHS Foundation Trust

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very concerned to hear about the problems you have encountered around the cancellation of your two appointments. This is certainly not the type of experience we would want anyone to have as a patient under our care. We strive to provide the highest standard of care possible and we are very sorry that this has not been your experience. The senior managers responsible for the provision of clinic appointments are very keen to find out exactly what happened so they can try to resolve this situation for you. To help them do this it would be very helpful if you could make contact via our PALS team to provide further details.

You can contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you again for taking the trouble to post your comments on the Patient Opinion website.