"wanted a clearer explanation of TRAC from GP"

About: Tamar Referral & Appointments Centre

(as the patient),

• A clearer explanation of how the referral would work would have been useful (from GP)

• The waiting time from referral to hospital appointment is too long.

• However, generally an excellent service

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Response from Gemma Smith, Tamar Referral & Appointments Centre (TRAC)

Dear ‘Yellow652’,

Thank you for taking the time to tell us about your experience of using the TRAC service, I am sorry you did not receive enough information from your GP and you feel the waiting time was too long.

When your GP decides to refer you for a consultant opinion, you should be given a patient information leaflet to let you know the Tamar Referral Appointments Centre (TRAC) team will contact you directly to book an appointment for you. This is the normal process for the majority of our patients and we work closely with GP practices in the area to make sure they provide this information to you.

With regards to the waiting time for an appointment, from time to time some services do become very busy and we are only able to offer appointments that are available. I would like to assure you that if clinically necessary your chosen hospital would offer to bring your appointment forward. If you have any concerns about your health whilst waiting to be seen at the hospital, we would advise you to contact your GP who is still responsible for your care in this interim period.

I hope this has gone in some way to answer you comments, I would be interested in learning a bit more about your referral in order to check your waiting time is within the correct time frame. You can contact me directly on 01626 883712 on Monday to Friday from 9am until 5pm.

Kind regards

Gemma Tremlett

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