"my first visit to Queens for treatment"

Anything else?

yesterday, for the first time, I attended the Day Surgery Unit for injections in my spine under the care of an excellent and caring doctor.

The attention and courtesy of your staff were outstanding. The unit was welcoming and professional and I was particularly impressed by the manner in which the staff introduced themselves - this was particularly true of two particular members of staff. I was a little anxious, at the age of 82, about my visit but the friendly, smiling approach from your people would have put anybody at their ease.

my overall impression was of genuine care and prfessionalism. In my own career, I was a M/D of a large company in the service industry and I well appreciate that you may experience more complaints than commendations. However, I believe that good service and courtesy should be acknowledged and such is my experience of your Hospital. Thank you. Sincerely yours, Brian Kelleher