"Access For Visitors is Appalling!"

About: University Hospital Of North Durham

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Today we could not even get into the hospital car park to visit our elderly father, who is seriously ill. The queue for the visitor's car park was so long it went back to the main roundabout at the end of the Pity Me dual carriageway!

Who builds a hospital without the facilities to accommodate the correct number of visitors?

The staff car park has spaces that cannot be used by visitors, £2.50 for each visit! Up from 90p last year for no good reason other than pure profiteering off the back of relatives and loved one's who are already in some distress.

Get your act into order and start delivering proper levels of care without constant reference to how much everything costs - the NHS was set up to deliver care at the point of need, not count beans at the expense of its core purpose!

Frankly disgusted!

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to University Hospital North Durham, and the difficulties you endured when trying to park your car.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774