"Generally good care on Ruby ward"

About: Ellesmere Port Hospital / Cardiology

(as the patient),

In March of this year, I was a patient on Ruby ward at the Ellesmere Port hospital for the treatment of a chest infection. I was very pleased with most aspects of my care, particularly with the kindness shown to me by the staff.

However, on one occasion, I was most distressed when I was scolded by a hot drink which was accidentally spilled on my chest. I realise that accidents can happen, but this was still quite upsetting.

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Response from

Thank you for bringing this matter to our attention.

I was very sorry to hear about your experience during your stay on Ruby Ward at Ellesmere Port Hospital.

I would like to ensure that the PCT learns from this, if you would like to discuss the events leading up to the accident please contact me on 01244 650317.

Debbie Smith

Patient Experience Manager

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