"TRAC could not or would not explain the difference"

About: Tamar Referral & Appointments Centre

(as the patient),

Though I was being referred to the university medical hospital, instead a private organisation that were only interested in knees not legs. I believe everyone's time was wasted just because TRAC could not or would not explain the difference.

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Response from Gemma Smith, Tamar Referral & Appointments Centre (TRAC)

Dear ‘Glad269’,

Thank you for taking the time to share your comments with us, I can only apologise that your experience of using the TRAC team was not a positive one.

Without knowing more about the specifics of your referral, it is difficult for me to understand what happened with your referral. I would like to investigate further for you and so, if you are willing, I would be grateful if you could give me a call with your details so that I can look into what happened. My phone number is 01626 883712 and I work Monday to Friday, 9am until 5pm. Alternatively you can email me at cab.helpdesk@nhs.net. I look forward to hearing from you.

Best Wishes

Gemma Tremlett

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