"Poor communication at QMC"

I had a pelvic floor repair operation at the Queen's Medical Centre in Autumn 2007. This operation was a result of an omission in a previous operation. Because of this the consultant, who did the previous operation, promised to do this operation herself and led me to believe that it had been arranged on a day when she was available. In the event, although she was there, I was initially told that one of her team would be doing the operation - this made me more anxious! I was assertive and so the consultant reluctantly agreed to do it. This only served to further reduce my confidence in her and her team.