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Out patients Appointments

Story from nhs.uk

"Out patients Appointments"

About: Wansbeck Hospital

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The outpatients appointments in the Orthopeadic dept. is a disgrace ! Long waiting times after the initial referral. Up to two hours delay on appoints, and due to the delays staff rush you through. and consultations are hurried and impersonal. the impression given is to get you out as soon as possible.

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Responses

Response from Wansbeck Hospital 11 years ago
Wansbeck Hospital

Submitted on 25/01/2013 at 15:35
Published on nhs.uk on 28/01/2013 at 07:36

Thank you for your comments posted on this website concerning your attendance in the Orthopaedic Out Patient Department at Wansbeck General Hospital.

The Trust was very sorry to hear about your experience and would like to offer you our sincere apologies for the length of time you waited and for what seemed to you as a rushed appointment. We aim to treat all our patients with the minimum of delay and give them the appropriate amount of time during their consultation. If you would like to write to the Trust personally detailing your concerns we will conduct an investigation and write back to you personally.

Patient feedback is very important to us and we do take all concerns very seriously in order to monitor the services we provide. If you do decide to write the address is:

Northumbria Healthcare NHS Foundation Trust

Patient Services

Northumbria House

Unit 7/8 Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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