"Delay in urgent scan for blood clot"

About: University Hospital Lewisham / Accident and emergency

(as the patient),

I came on Saturday at the A&e for my arm. I had bruised all over my arm and it was killing me when somebody touch it.

They then diagnosed a blood clot. Because it was late Saturday they told me that I will have my arm scan on Sunday, they then said Monday because they don't work Sunday.

Now today Monday they said Tuesday. I feel so distressed. I feel like nobody cares about us. The blood clot could travel somewhere else.

I had to tell them that I didn't want to have an xray because I was pregnant. One of the doctors said it was fine to have xray when you pregnant, and another said no, very bad for the baby.

I feel so frustrated... I spoke to my brother in law who is a surgeon in France. He said that I cannot believe that. That they should do the scan as soon as possible to localise the blood clot. Voila, we are Monday and I am still waiting to have a ultrasound scan of the arm.

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Response from Janette Haworth, Head of Public and Service User Engagement, Lewisham and Greenwich NHS Trust

We are very sorry to hear that you are unhappy with the care you have received from Lewisham Healthcare NHS Trust. We would encourage you to contact our Patient Advice and Liaison Service (PALS) who will try to help you with your concern. The contact number is 020 8333 3355.

Kind regards

Janette Haworth

Head of Public and Service User Engagement

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