"My Feedback"

Anything else?

I attended the hospitals emergency department at 2pm on the 10/01/13. I saw the triage nurse after about an hour and a half, and it then waited another hour and a half to see the Dr and commence treatment.

Once I received the treatment I was happy with it, however I felt the waiting time for treatment was excessive and there was no communication as to why the long wait, although I did receive an apology from both the Dr and nurse for the wait. I did ask the nurse how long I would be waiting to see the Dr but she couldn’t answer this.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal National Throat, Nose & Ear Hospital

I apologise for the problems that you have experienced; we are keen to hear about these in order to improve the service we offer. Please can you contact PALS with some more information so that we can direct this complaint to the appropriate department. PALS can be contacted on 020 3447 3042 or by email to pals@uclh.nhs.uk