"Judge for yourselves."

Anything else?

BDH NHS, for department I attended (No Hope Service).

I have to say my first experience at the BDH in another department a couple of years ago went very smoothly, the dentist removed a difficult rear tooth which had been broken by my own dentist whilst trying to extract it, but was unable to remove the root system.

However, this time, having finally obtained an appointment in Dec 12, (8 week wait), I had my first assessment appointment. Followed up in Jan 13,

I needed to change the time of this - believe me you'd have more chance of climbing the North Face of the Eiger than getting a reply on that incessant answer phone and as nobody will reply to messages is totally redundant. I had to go through a third party to get it changed! Whilst the booking system aspires to the dizzy heights of 'abysmal', it fails miserably.

Another four week wait - I then turned up for my appointment. I'd sent a confirmation email only to be told upon arrival that two members of staff had failed to read it correctly and cancelled my appointment - total disbelief!

How did they respond to this moronic error? 'Shall I make you a new appointment?' Another 4 week wait in pain and distress.

It never ceases to amaze me that when the fault lies with the perpetrators, the victim then becomes the problem and becomes a inconvenience and annoyance to them! The fact that they owe their employment to us the patients (no patients no job) seems to get lost in their arrogance. The staff look at you with contempt and disgust as you dare to be annoyed by their incompetence.

I am aware of the possible negative implications for myself with this review but I think this needs to be addressed as the BDH deals with 'people' who can be left in considerable pain and distress if not treated promptly and with care.

So that's my experience so far and has this not been resolved by 'another' appointment!

(All this can be verified via a checkable paper/electronic trail)

Story from NHS Choices

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Response from Birmingham Dental Hospital

I am sorry to read of your experience, and for the administrative error when you emailed to check on the status of your appointment in January. I understand you have spoken with the Patient Services Manager to resolve your concerns and have had appointments at Birmingham Dental Hospital since this feedback was posted. The Patient Services Manager is due to speak to you again this week and will be happy to discuss and respond to any ongoing concerns you may have about your experience, care and treatment.

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