"Bad experience with mental health services"

About: University Hospital Of North Durham / Accident and emergency

(as the patient),

I had been diagnosed with panic attacks, severe anxiety and depression. I was on medication and was due to begin therapy.

However, in the weeks preceding this, I was genuinely at the brink of no return. I tried helplines (that eventually told me I had called too much to be helped anymore that night), I tried going to A+E (where the crisis team told me essentially to come back tomorrow, despite having a suicide plan) and I tried calling 111 (which then referred me back to A+E and to the place where I had been treated badly).

By treated badly, I mean treated in a way in which no one with a mental health issue should be treated. I was told that they did not believe I had to be with someone 24/7; my fears about not being able to control my actions and self harm were subsequently dismissed.

I was told that my boyfriend, who has been my carer for over a month more or less, did not really care about me and he couldn't be that concerned as he hadn't come with me to the hospital. He was in fact covering my shift at work because I had stopped being able to function in any kind of normal way and could not have taken it.

I'm writing this in the past tense, because it makes it all a little easier to digest. However, in reality, this happened tonight. I have no support network. I have nowhere to go if the thoughts get worse. I'm going to see my GP tomorrow if I can to try and empress upon him just how serious the situation has become. I may end up back at the hospital trying to convince them I am not safe. It should not be the case where doing the right thing, aka, seeking help, results in therefore not receiving any.

If I had a broken leg, would I have been told to walk around on it all night and come back in the morning?

Disgusting service by a mental health ''crisis'' team that has left me sat here with google as my only means of support.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent experience with the Mental Health Crisis Team in A&E at University Hospital North Durham and also the 111 service. Firstly, I would like to apologise for the delay in acknowledging your concerns. Unfortunately, we have only just been made aware of them by the NHS Choices Team. Whilst I am very sorry to hear of your experience, these services are not managed by County Durham and Darlington NHS Foundation Trust. If you would like to contact the Patient Experience Team on 0800 7835774 we will be more than happy to provide you with contact details for the Trusts that do manage them. If you would prefer to contact us by e-mail, our address is patientexperience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. Kind Regards Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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