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"Breast clinic, Worcester Royal Hospital"

About: Worcestershire Royal Hospital / Breast surgery

(as the patient),

I was fast tracked by my GP as I was experiencing discomfort in my breast. The appointment at the clinic was well within the 2 week limit and I was seen by a hospital professional in the department. Fortunately the mammogram and ultra sound results showed nothing sinister and I received "all clear" diagnosis.

However, while there, I felt I was spoken to in a rather patronising way and on initial examination, I was told by the examiner nothing could be felt in my breast. I explained that both myself and GP had indeed been aware of something and thats why I had been sent for an appointment.

I was sent for a mammogram and ultrasound and both depts were lovely, treating me with dignity and respect. Both able to locate the area of concern. When I queried with the initial examiner later why I had been told that nothing could be felt, the reply was that I must have misinterpreted what had been said to me, they meant, quote "nothing could be felt to worry about". I explained, I felt, that was not what had been said and I certainly had not mis interpreted the initial statement. I was then told I seemed anxious (any wonder? ) and was there anything else worrying me.

Well, yes, when I got back home, I felt as though I'd wasted NHS time.

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Responses

Response from Worcestershire Acute Hospitals NHS Trust 11 years ago
Submitted on 04/02/2013 at 13:16
Published on Care Opinion at 13:43


The breast care team see between 65 to 70 new patients in the breast clinic per week and aim to provide the very best individualised care for every patient.

I am very sorry if this did not appear to be our approach on this occasion. The explanation that “nothing could be felt” was intended to be reassuring but I can understand that this was unclear communication and I am sorry that you felt you were patronised by staff.

Thank you for your kind words about the staff in the Radiology department and I am glad to hear of your ‘all clear’ diagnosis.

If you have any further concerns please don’t hesitate to contact the breast care team on 01905 760261.

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