"Uncaring Staff"

About: Heartlands Hospital

Anything else?

The majority of the Care is done by Staff Nurses where English is not the first language, they have no power and depend on the Doctors when they turn up for advice on simply things. The wards are cold and old with the blankets for older people awful, so thin. I observed patients being ignored. Everyone was given the same medication it was for ease, I dont not know how in the 21st Centrury come Friday there seem to be a skeleton staff of consultant/doctors, they need to be brought up to date with the money they are being paid and recognise they should be a full compliment of Doctors whether its Monday or Sunday. Staff Nurses seem to carry the burden, and really dont know much about the cases. Common sense really does nor prevail here. I am totally disgusted by this hospital I dont feel proud of this NHS hospital. Staff need a real sharp shock on why they are employed and the reason they joined nursing.

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Response from Patient Engagement Office and Project Manager, Heart Of England NHS Foundation Trust


Thank you for taking the time to share your feedback and I apologise on behalf of the Trust for the problems you have mentioned in your feedback.

If you would like to discuss the issues you have raised further so we can investigate them, please contact our Patient Services Department on 0121 424 0808.

Kind regards

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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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