"Lack of after care"

About: Queen's Hospital / Trauma & orthopaedics

(as the patient),

I was taken into a day care ward to have pain management work on my foot.

Doctor Mikael had done the first proceedure then. All was fine. I had to return in early Jan to have the same procedure done. By this time he had retired but came back to on look another doctor.

I was given a phone number to phone if any problems. I did 3 weeks later, no different. I tried to phone Queens 8 times and left messages. No one came back for a while. I did not take the call personally, my partner did.

A secretary of a doctor phoned eventally. She was very rude, ignorant and would not listen to my partner. I am no further foward. I cannot walk on my foot, it is so swollen I can't get a shoe on it and it is very red. All this woman is is a secretary. Who does she think she is talking to people like this? No peoples skills at all.

I am not going to let this go. I am considerable pain. This woman should not be doing this job at all. No compassion at all.

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