"At home phlebotomy, great service"

About: Community Health Services / Phlebotomy

(as the patient),

I am new to having my bloods taken at home. Linda has been twice now and she is fantastic. I cannot fault her in anyway.

This was her second visit and she went out of her way to help me with some issues that were not directly related to her job. She went above and beyond the call of duty.

A fortnight ago when she first visited, she took my bloods and I didn’t feel a thing. I said you could come again. She has a friendly and professional attitude.

I have used the NHS a lot over the years and the best way I can sum it up is to say if every staff member as good as Linda I would not have any problems

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Response from Kelly Owen, PALS Officer, Patient Advice Liaison Service, Community Health Services at 5 Boroughs NHS Foundation Trust

Dear Glad194,

Thank you for taking the time and trouble to extend your satisfaction and comment on the service received. I will pass your comments on to the staff and Service Manager, as I am sure they will be pleased to receive your feedback.

Kind regards,

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