"Delayed Appointments."

About: John Radcliffe Hospital John Radcliffe Hospital Oxford OX3 9DU

Posted by N*****************1 4 years ago

Anything else?
Every time I go for a clinic appointment the appointment is delayed normally by at least an hour and a half to two hours.
This happens even when the clinic has only been open a short while; I do not understand how this is possible.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from John Radcliffe Hospital 4 years ago

Thank you for taking the time to post your comments about your clinic appointments. As you will appreciate, because we have no details about the clinics you refer to we are unable to investigate via this medium, why you have been kept waiting at your outpatient clinics. However, we would very much like to know more about your experience and would invite you to contact us. Our staff work hard on improving the patient experience and we do value feedback such as this because it shows us areas where improvement may be possible. My name is Sue McNiven. Please call me on 01295 229259 and I will happily call you back. Alternatively, you may prefer to email me at sue.mcniven@ouh.nhs.uk. I look forward to talking with you.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from John Radcliffe Hospital