"Unpleasant visit"

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope when you visited the Dental Hospital. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible. In response to your comment, I can tell you that we have invested funds to refurbish the X-ray department to provide the patients and staff with a more pleasant environment in which to be treated and work. We are also planning to refurbish the main reception and waiting areas over the next few years along with other major infrastructure work to the building. The Dental Hospital is a teaching hospital and we can have up to 45 patients being treated by students at any one time which can make the waiting areas very busy however, we hope to address the seating / waiting arrangements within the future refurbishment work. General Dental Practitioners (GDPs) sometimes refer patients in to us to provide advice/treatment. This sometimes results in the discharge back to the care of GDPs as the work required can be undertaken by them. It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust