"Helpful beyond the call of duty. Thank you"

About: Good Hope Hospital

Anything else?

I have wanted to give my gratitude before now but didn't know of this site or of the nurses name of whom I wished to heap the well deserved praise. II was taken to A&E by Ambulance around 6 months ago when I was particularly unwell.

There was one particular nurse who was polite, attentive and understanding throughout my time in the A & E unit. She made a point of making sure I was comfortable and he professionalism was nothing short of brilliant.

I was discharged the following morning but 48 hours later i was called back to the hospital by the doctors as there was an issue with my blood tests. The same nurse was on duty and made a point of coming to see me and seeing how I was.

She regularly came to check on me whilst I was waiting for the doctor and when I was discharged again she made a point of coming to see if I was ok before I left.

I would have written a letter at the time but stupidly I did not get the nurses name so the letter seemed pointless. In hindsight I wish I had asked for her name so I could have written in and praised this particular member of staff.

I know people come and moan on here but credit where credit is due.

Thanks again

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Response from Patient Engagement Office and Project Manager, Heart Of England NHS Foundation Trust

Dear James

Thank you very much for sharing your feedback with us and I am glad to hear you were happy with the care and treatment you were given whilst attending A&E at Good Hope. I will ensure your feedback is shared with the A&E staff.

Kind regards

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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