"I get less support for my mental health than before"

About: North Staffordshire Combined Healthcare NHS Trust / Adult mental health

(as the patient),

I've recently had a change of support worker, since my previous very good support worker lost his job and was reposted to ward work - despite the consultation panels stressing they were moving to support people in the community.

Now I no longer see my support worker as often. My needs haven't changed but she only works part week because she has to do telephone work at the weekend and so isn't available as much.

If I'd broken my arm would you stick a plaster on it and send me home, and then wonder why I wasn't recovering? I feel this is what you are doing with mental health.

Do the people in charge have any understanding of mental health at all? I've had an enduring mental health condition for 25 years, and know what I'm talking about, so try listening.

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Response from Patricia Fraser, PPI Lead, North Staffordshire Combined Healthcare NHS Trust

Thank you for taking the time to share your experiences with us. We are sorry to hear that you are experiencing some difficulties. We are very keen to listen and respond to feedback from service users and carers and would be happy to meet with you to discuss your concerns. If you would like to meet with us you can contact us via;

Email: PatientExperienceTeam@northstaffs.nhs.uk

Telephone: 0800 389 9676 (freephone) / Mobile 07841 730 821 (text or speech)

kind regards


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful