"Medical assessment unit"

About: Basildon University Hospital

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An experience I want to forget. The nursing care was non existing left for days without being washed . Food and drink left out of reach even though I couldn't feed myself. I wasn't turned or toilet end for 30hours and then because of that I had to be Catherised. I wasn't given a call bell even though I couldn't move at the time. A relative told a nurse I needed to urinate but no one came. A porter had to put me into bed a few days later as I had been left for hours hanging over a chair as I couldn't support myself. They had asked a nurse himself 2 hours previously but when they came back they saw I was still there so did it themselves. Nursing staff did not interact with patients but was told they were always on the computer doing what ? What could they be inputting when they did not talk to their patients. An elderly lady was vomiting next to me and crying. I asked a student nurse who was a mature 3rd year student could they see if she was ok. Their reply was " we'll she's not choking so don't worry" They showed no care or compassion and they are a future registered Nurse. At the time they were making a bed laughing and chatting to someone. The first Dr who came to my bed was rude and other patients confirmed this to my relative. They were not interested and made it clearly known and this delayed my treatment by another 24hours . Intravenous antibiotics had to be given and because of the delay my condition worsened. What saddened me the most was the lack of any kind of compassion or interaction of nursing staff in particular. On the Friday despite not being able to feed myself or get out of bed a registrar came into the unit and announced the beds were to be cleared of patients as it was Friday! And to discharge the lot. I've worked for the NHS for 20+ years and I've never seen anything like it. We expressed our concerns to staff and I was then whispered about at subsequent hand overs. Care and mistakes got worse the elderly and those who weren't self caring bore the brunt of the neglect. I am determined to do something about it and to protect others who can't speak for themselves.

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Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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