"Gold Standard Cardiothoracic Services"

About: The James Cook University Hospital

Anything else?

From the doctor and the cardiology team, the surgical team, to the nursing team in CICU and on Ward 31, the care and consideration of all the staff involved in my treatment was exceptional and of the highest professional standards. Particularly impressive was the way they all provided a high level of integrated care and managed to work as an effective team even when under some pressure. All staff at all times managed to treat patients, relatives and other staff members in an appropriate manner and with respect no matter what the circumstances. Inevitably I will have missed out someone who contributed to my care such as Catering, Porters, Cleaners, Physiotherapists, Radiographer’s etc. It’s just not possible to remember every one, but all were exceptional.

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Response from The James Cook University Hospital

Good afternoon

Thank you for your feedback regarding the care and treatment you received during your stay on CICU and Ward 31 at The James Cook University Hospital. It is always pleasing to receive positive feedback and I shall certainly pass on your kind comments to the staff involved who I know will be equally pleased to read them.

It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk

Kind regards

Patient Relations

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