"Trelisk Hospital, Truro, Cornwall. Carnkie ward."

About: Royal Cornwall Hospital (Treliske)

Anything else?

I spent three weeks in this Hospital, three weeks I never want to repeat. Firstly I was sent to an admission ward after some haematemesis and persistant vomiting.

The care there was ok. Then I was transferred to Carn Kie ward 48 hrs later. This ward was very noisy, mainly the staff making the noise. Late for lights out, and early rising.!

None of the doctors knew what was the matter with me. I was seen by surgeons who thought my existing hiatus hernia was the cause. It was not. I was sent to a surgical ward "Poldark". There it was much quieter, and there were more staff. I was well treated on there. However I was transferred back to Carn Kie ward after two weeks of persistant vomiting. It was dreadful, again very noisy and not enough trained staff. I was given the wrong medication on three occasions. Fortunately I am a retired nurse so know what is right and what is wrong.

My first weekend on CarnKie ward I was introduced to a strange doctor, who told me outright with a very loud voice, that I had had a mini-stroke and had developed Cerebro Vascular disease. This was not explained to me at all. However it shocked me enough to start the vomiting off again. I had to wait for ages for my medication for the vomiting, as the nurse was reluctant to give it to me, and there was only one nurse on the ward who could give it to me.

I immediately told my partner what the doctor had said. She was very shocked, but looked it up, and realised that I had had the symtoms of a stroke whilst at home. The vomiting was caused by it, and the swollen hand I had had for two days before the vomiting started.

The doctors on the Monday morning did not mention the stroke at all. It was as if they weren't interested in that, just my hernia..

My partner decided to come early one morning to see my doctor ("4th one").!! Eventually they came round and talked to me as if nothing had happened. Karen (my partner) asked them what about the stroke? She asked them if I had had a scan of my carotid arteries. I had not, so they signed me up for one immediately. That was clear.

After three weeks and one day in there I was discharged, having only just got back on to normal meals. I was dicharged on the understanding that it might have been a virus that had made me vomit. I know it wasn't it was the stroke.

There were not enough qualified staff on the ward at all. On a weekend there was one staff nurse who could attend to drips and the machines they ran through. Thirty beds on this ward, all full.

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Response from Royal Cornwall Hospital (Treliske)

We welcome feedback from patients on their care as it is vital in helping us to continually improve our services. It is always best if concerns are raised at the time so we can put them right there and then. However, please contact our Patient Advice and Liaison Services (PALS) and we will be happy to respond to your comments in full.

The most recent Care Quality Commission report - due to be published shortly - confirms that patients are looked after well and have confidence in the service offered.

Like all NHS Trusts, RCHT experiences peaks and pressures on its services. However, patient safety will always be our first priority. We continue to both increase the number of registered nurses and midwives at RCHT and make use of our flexible workforce alongside our substantive staff to ensure consistently high quality care and to safeguard our patients at all times.

Response from Stroke Association, Stroke Association


Our Ref: 156098

Dear Suzanne

We were sorry to hear of your recent health problems and that you do not feel that you received good care whilst in hospital. I notice that the hospital has responded to your post, and has suggested that you contact the Patient Advice and Liaison Service (PALS). PALS is an independent organisation, there to ensure that the NHS listens to patients, their relatives, carers and friends, answers their questions and resolves their concerns as quickly as possible. You can telephone PALS at the Royal Cornwall Hospitals NHS Trust on 01872 240892 between 9.00 – 5.00 Monday to Friday.

You may also be interested to hear about the work of the Stroke Association. We can offer information about stroke, practical advice and support, or simply someone to talk to. The Stroke Helpline is open Monday to Friday from 9am to 5pm on 0303 30 33 100. You can also email us at info@stroke.org.uk. You may also find our website helpful. There is lots of information about stroke, including our range of leaflets and factsheets at www.stroke.org.uk.

I hope that this is helpful and that you are now getting the support that you need to make the best recovery possible.

Sandi Muckle

Stroke Information Service


Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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