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visitors to wards

Story from nhs.uk

"visitors to wards"

About: Queen Elizabeth The Queen Mother Hospital

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When my husband was a patient in Sandwich Bay the staff could not have been nicer to him or me. My one criticism is the fact that despite visiting being from 3-8 there was no control over times or numbers of visitors at a bed. 6-8 people round a bed of a sick, tired and stressed man did not help to make his last days very pleasant

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 11 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 24/01/2013 at 18:59
Published on Care Opinion on 25/01/2013 at 09:36

Thank you for taking the time to provide us with feedback and will ensure staff on Sandwich Bay ward are aware of the feedback you have provided. We are always pleased to see when staff have provided care with kindness and compassion.

I note your concerns about visiting times and the number of visitors by each bed. I will raise this as a discussion point with our ward managers and matrons.

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Response from Queen Elizabeth The Queen Mother Hospital 11 years ago
Queen Elizabeth The Queen Mother Hospital

Submitted on 13/02/2013 at 17:26
Published on nhs.uk on 14/02/2013 at 04:15

Thank you for your comments and your comments regarding your experince in Sandwich Bay will be fedback to the Ward Manager so that she is aware of her patients requirements and how they feel. We would like to take the time to thank you for your feedback as it is all important to us.

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