"Lack of compassion in a&e"

About: Lister Hospital

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I bought my partner a&e as we were not able to manage the pain he was experiencing in his neck (possibly from previous injury slipped disc). We initially attended on the Sunday afternoon and were seen by a surly triage nurse who said they could not give further analgesia until he was seen by a Dr. So we waited. In total my partner waited three hours to be seen and then was seen by a nice Dr who discussed my partners symptoms with the a&e consultant. He suggested an urgent MRI scan for cord compression due to the symptoms my partners was experiencing.

On the Tuesday evening approx 18.30 my partner was crying in pain and unable to drive so again I took him to a&e. Initially a junior nursearranged oramorph and asked my partner to wait. Then following shift change I again asked if my partner could have pain relief. The new triage nurse was incredibly rude when I asked if I could get further analgesia for my partner. They replied 'what you? Where are you going to get it?) admittedly I was in my uniform but I did not expect any different treatment to any other member of the public sat in a&e reception. An hour later she bought further oramorph out to my partner. Eventually at approx 12.30 am I knocked on the door and asked if there was anything else that could be done for my partners pain. A kind registrar then found a trolley placed it beside major resus and prescribed IV fluids and IV morphine. Eventually at 02.00 my partner was relatively pain free. This was a blessing. But then a&e returned to its normal behaviour and discharged him at 05.30 as he had managed 3 1/2 hrs relatively pain free sleep on a trolley. I collected my partner before going to work with on going care plan or news of referral for MRI suggested on the first visit.

My GP had no suggestion that a MRI had been booked on my partners information sent via a&e.

He remains in pain.

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Response from Lister Hospital

Clearly your partner's care has not gone as it should have, for which we are very sorry. But to help sort this matter out for both of you, please can you email us at generalenquiries.enh-tr@nhs.net?

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