"Very upsetting experience"

About: Macclesfield District General Hospital

Anything else?

I was left feeling very upset following my whole experience at MDGH. I was admitted as a day patient following a missed miscarriage, I was given no information prior to going into hospital as to what to expect, I was not told not to eat or drink and had to check with family and friends for advice beforehand, as I was going for an general anesthetic and was not told to remove nail polish etc. I was given no information about my procedure. When I arrived I was moved from one ward to another as they had no space to keep me on the first ward. I waited for 5 hours before I was actually sent down for my operation and was made to feel very lonely and upset as my partner was sent away home and at such a difficult and upsetting time I felt this was highly unacceptable, even though I was in floods of tears and complained to the ward manager, I was told it was policy! Once I came round I was told I had to eat and drink something before I could go home, I asked several times if I could have something so I could just get home, yet I was not given anything as I was told they didnt think they had anything, so bearing in mind I had not eaten since midnight the night before I was not very happy! After 5 more hours and not being given anything to eat or drink i walked out discharging myself as I could not take anymore. Some of the staff were nice enough, although I didnt see much of them as they were presumably totally over worked, who knows, I didnt get an explanation, I just asked them to remove my canular and left. I received no follow up treatment and am still trying to get answers now.

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Response from Macclesfield District General Hospital

I was disappointed and sorry to read about your poor experience while you were a patient at Macclesfield Hospital. If you would like to discuss your experience in further detail, please contact the Customer Care Team on 01625 661449, who will be more than happy to assist you.

Patient’s comments are essential to the Trust in order for us to improve our services for all our users.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful