"Communications from Castle Hill are non-existent,..."

About: Castle Hill Hospital

What could be improved

A followup to my previous posting – yet more poor communication.

My relative was discharged two days ago from Castle Hill with a chest drain – an "Atrium Express Mini 500" – into the care of the local district nurse, who's expected to see to dressings and to check on the chest drain device. Castle Hill were supposed to make sure the district nurse was sent details of how to look after the thing, including emptying it if required. Not surprisingly given the level of communication prevalent at Castle Hill she's received nothing at all.

Luckily it's all available on the Web (which is why I've given the full name above should someone else need to find details for their continuing care). This hospital really does need a kick up the proverbial regarding communication, both to patients and, it appears, to their colleagues elsewhere in the NHS. Really, really not good enough.

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Response from Jackie Wileman, PALS Officer, Hull and East Yorkshire Hospitals NHS Trust

Dear Anonymous,

Thank you for placing your posting on the Patient Opinion website. We are sorry to read of your views regarding the communication between the Hospital and District Nurses. There is in fact a well-practiced procedure to inform District Nurses of the requirements for individual patients as you have described. The District Nurses are informed either by telephone or fax, the precise needs for any individual patient. It does seem however, that on this occasion, we have let the patient down, for which we unreservedly apologise and we will ensure that the Matron and staff concerned are made aware.

If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk.

If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Advice and Liaison Service (PALS)

Hull and East Yorkshire Hospitals NHS Trust.

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Response from Castle Hill Hospital

Thank you for leaving your feedback on NHS Choices.

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