"Thank you to the Glaxo Renal Unit - Heartlands Hospital"

About: Heartlands Hospital

(as the patient),

To all concerned

I have been attending the renal unit at Heartlands as a patient since September 2011 and feel the need to give praise where praise is due.

Until I attended the renal unit I was oblivious to the work carried out there and I now know from my own experience during the last fifteen months the extent of the care that is given by the staff involved.

I have to applaud the NHS and the management, doctors and staff for the dedicated care given to all of the patients and most of all I have to thank the nursing staff who toil long hours on a daily basis to ensure that personal care is given to every patient. I had never realised how hard nurses work or how much they are taken for granted but I know better now.

Where else would you find staff willing to work their Sunday day off in order to maintain patient care and have a Christmas day and New Years day holiday.

Dedication is the word that comes to mind and I hope my fellow patients are as appreciative as I am.

The NHS must be very proud of the achievements of this unit.

From one very grateful patient with my endless thanks.

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Response from Jyoti Baharani, Consultant Physician and Nephrologist, Renal, Heartlands Hospital

picture of Jyoti Baharani

Dear Father Sid

Firstlly can I thank you so much for taking the time to write such a detailed feedback. I will be sure to pass this on to all the staff in Glaxo. It is really good to see praise from patients such as yourselves in writing.

They are a dedicated bunch and this feedback will help us to strive harder. Many thanks again and the very best for your continued health.

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