"good explanations of what was going to happen"

About: New Victoria Hospital / Day surgery

(as the patient),

The staff on the admission ward were friendly, efficient and answered any questions I had. I was shown where everything was and given good explanations of everything that was going to happen to me. There were no assumptions made about my knowledge, which has happened in other settings.

Because of the distance I live away I had to stay overnight, the ward was pleasant and the staff were all friendly and efficient. The other patients were also lovely and made what could have been an unpleasant experience into a very pleasant one. Staff were caring and were able to answer all questions and were very helpful. Thank you to all staff in the unit.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting and where appropriate to pass comments on.

Once again, thank you for using the Patient Opinion feedback system, it is greatly appreciated.

All of the staff and medical teams in service at the Day Surgery Unit at the New Victoria hopsital will be delighted to read your very thoughtful remarks.

  • {{helpful}} of {{total()}} people think this response is helpful