"Giving birth in Shropshire"

About: Royal Shrewsbury Hospital / Maternity

(as the patient),

Having been informed that my little girl was in the breach position and seemed stuck, I was informed that I wouldn't be allowed to go over my due date trying for a natural birth and I was booked in for a c-section on my due date.

The midwife was fantastic getting me ready for the operation and the staff who completed the operation at Shrewsbury Hospital were fantastic and helpful. I was then transferred on to the ward to recover. I needed to stay in bed for the rest of the day... from midday until 6pm the next morning as I was still paralysed.

I found the midwives I encountered on this unit far from helpful... One nurse had a go at me for having a laptop with me as she said I had more important things to do... (my little girl was fast asleep and I couldn't move). My medication was very late on numerous occassions.

I requested someone to help me change my little girl as she had done a very dirty nappy and you weren't allowed to change them on the bed... I was told no one could help in case an emergency came up. I couldn't change her in the cot as I couldn't move to do it so in the end I dragged her onto the bed and changed her on top of me. 2 hours later a member of staff came back to see if they could help!

I was also suffering from an allergic reaction to the plasters used during surgery and no one would give me any antihystemine. I found most of the nurses I spoke to rude and abrasive. I thought the food was horrendous and in the end I was near to tears.

I managed to get released and moved from the RSH to the Midwife led unit in GOBOWEN which was a pure fresh of breath air... the staff at Gobowen were kind, considerate, helpful and informative. There was no one else there on day four of my five day stay. It was a relaxing environment, I was allowed to have antihistemine brought in for me and the food was infinitely better.

I would much rather have had my birth at Gobowen and I am looking to have my second in Gobowen if they do VBAC's, if not I WILL not be going back to Shrewsbury and will be booking into the Wrexham Maelor.

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Response from Di Davis, PALS Co-ordinator, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital NHS Trust. The Shropshire Maternity Services provides care both at the Consultant Unit in Shrewsbury and also at the five Midwife Led Units in the County.

Thank you for your kind comments regarding the care you received at the Oswestry Midwife Led Unit; they will be passed on to the staff concerned.

Our aim is to provide the highest standards of care for every patient, every time and we are very sorry to hear your concerns about the care you received. Please be assured that all feedback is taken seriously and will be used to improve care. The Maternity Services have conducted a recent Quality Assurance audit of what patients think about their care and 99.3% of women would recommend the Maternity Services to their family and friends.

Unfortunately the Patient Opinion website does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail.

The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 01743 261691 or visiting their office near the Ward Block Entrance.

They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp.

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