"waiting times on ophthalmology "

About: The Princess Royal Hospital / Ophthalmology

(as the patient),

I had an eye test. Results positive. 45 mins after my appointment time of 9.45 am I had a sight test, 20-30 mins later I saw the specialist. He informed me the eye drops would affect my vision and I should not drive for 3 hours. I had driven to the hospital, there was no prior warning.

There was a 20 mins wait for the drops to take effect before returning to the specialist.

Over all the consultant was good. The whole procedure took two hours. Waiting for the eyedrops to work is one thing, the other delays are very frustrating. I was on time for my appointment, why could I not be seen on time?

If seeing patients usually takes longer it would make sense to book appointments accordingly or text the patients from home to arrive within a short time frame.

The waiting room was at one point full with people standing, and noisy – usually infants. It was uncomfortable and almost devoid of reading materials. Waiting is an inefficient use of patients’ time, hospital space and security, and car park use.

We have the technology, increase efficiency by using it.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you taking the time to provide TRAQS with feedback.

I am sorry that your appointment are 45 minutes late. Unfortunately TRAQS have no control over the way the clinics are managed as this lies with the hospital themselves.

I apologise that you were not informed that you would not be able to drive for a few hours following your appointment. This information should have been given to you at the time of booking your appointment. I will ensure that the team is reminded to give this essential information to all patients who are attending an eye appointment. Most hospitals have this information printed on their booking details. I will contact the PRH to ensure that this information is included in all future booking confirmation letters.

Thank you again for your comments which will be passed on to the TRAQS team.

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Response from The Princess Royal Hospital

Thank you for your helpful feedback and you have pointed out a number of areas that we are already working on to improve booking and scheduling for patients. The current economic climate does mean that it is difficult to invest as quickly as we would like in the IT systems that would move things on in leaps and bounds, but nevertheless there are steps we can and are taking within the resources available to us.

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