"Gall Stones, Gallbladder, waiting times"
About: Rotherham Hospital / Accident and emergency Rotherham Hospital Accident and emergency Rotherham S60 2UD
Posted by ozziesmum (as ),
Following an emergency admission my mother-in-law was referred in early october for a gallbladder removal operation. Within a few weeks she had a pre- op assessment, which made the family think that she would have her procedure sometime soon. Silly us!
Just before Xmas she was admitted again as an emergency - she's asked me to pass on her thanks to the staff on ward B5 who looked after her very well. They couldn't operate on her as she had an infection, which they treated, and then discharged her with advice from the doctors that she would receive an appointment for her op in 4-6 weeks time (apparently because of the infection she couldn't be operated on any sooner).
Earlier this week the hospital contacted her offering a cancellation slot for this week. As this was sooner than the 4-6 weeks post infection period this offer could not be accepted. Today she has been contacted for yet another pre-op assessment appointment, has been advised that the list is full and that she shouldn't have been told that an appointment would be given within 4-6 weeks after discharge. She is now back to square one, with no idea of how much longer she will have to wait, confused about the conflicting advice that staff representing the hospital have given her (when are staff going to realise that when they talk to patients they are doing so on behalf of the organisation and should not be simply giving a personal viewpoint? ), and extremely worried that if she doesn't have her op soon the cycle of emergency admission will start all over again.
Surely there is a more efficient way of running such a service? I'm sure her experience is not different to that of many patients, yet no one seems to care about the worry and inconvenience this brings to patients and their families (not to mention the huge waste of tax payers' money). I would have thought that with the spotlights so firmly on the future of Rotherham hospital and its staff that more effort would have been made to provide a slick service valued by Rotherham patients.