"Poor experience of the physio department"

About: Gilbert Bain Hospital / Physiotherapy

(as the patient),

I got referred to the Physio Dept because of back pain.

The physiotherapist that I have been given is not on the ball. On second appointment I arrive ten minutes early. Twenty five minutes later the physio takes me through. Half way into the examination someone tells the physio treating me their next patient is waiting. I get asked what time was my appointment, half past or quarter to? I say half past. It was them that gave me the appointment and they wrote the time in diary so no excuses.

The Physio Dept has a self-referral system so you don't need a GP to refer you. Never thought that much of the examination that I got for my back, it felt really basic and this was a lesson at school.

Twice I have asked the physio on separate occasions about something and twice the reply I got was, you have been referred here for lower back pain. Do they expect me to fill in a self referral form for each section of my back, mid and upper back, before I get any treatment or is this just being lazy and wanting to do as little as possible?

I am now getting treatment from a Private Clinic for my back pain and boy what a difference in examination and treatment.

I always thought a physio was a physio but no, the private clinic is making the NHS physio I got look well under par. They need to do a lot more homework.

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Response from Carolyn Hand, Corporate Services Manager/Complaints Officer, Chief Executive's Department, NHS Shetland

I am sorry that you feel you have had a poor experience of physiotherapy, as we aim to provide a patient focused service. If you wish to provide me with your details I will investigate your concerns, alternatively you can contact Carolyn Hand, Complaints Officer.

Fiona Smith, Head of Physiotherapy tel: 01595 743323

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Mickey Mouse Club (the patient)

Thank you Ms Smith for taking the time to reply to my post.

I would not benefit from anything if I were to take this to the complaints department. I went to your clinic for treatment, for what ever reason the physiotherapist I got made me feel I was just another patient for them to treat and I was putting them out.

I should not have needed to go to a Private Clinic for treatment but glad that I did and I am staying there.