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Fast, reassuring and first-class experience with TRAQS

Posted By Illuminate136

" Fast, reassuring and first-class experience with TRAQS"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Dermatology

(as the patient),

After consulting my GP in mid-October he referred me to TRAQS. I was told I would get a phone call within 10 days.

I had to ring them but was given a good reason why I had not been contacted. The lady was friendly and helpful but had to refer me to dermatology. Within a few days I was contacted and offered an appointment at Princess Royal Hospital Clinic D.

I was seen promptly by a very nice informative lady doctor who was able to treat me right away. The time from seeing my GP to treatment was only 23 days. I have already received my follow-up appointment.

The whole experience was fast, reassuring and first-class.

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Responses

Response from Patient Services Officer, Shrewsbury and Telford Hospital NHS Trust 11 years ago
Shrewsbury and Telford Hospital NHS Trust

Submitted on 16/01/2013 at 08:38
Published on Care Opinion at 09:20

Thank you for taking time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital.

Your kind comments have been sent to the Outpatients Manager, this will then be shared with staff involved.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website.

Patient Experience Team.

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