"Avoidable anxiety prior to breast operation at New Victoria Hospital"

About: New Victoria Hospital (Glasgow)

(as the patient),

I went for a mastectomy at New Victoria Hospital in November and the ward staff were all very nice and was treated with care and respect. Had to wait 9 weeks for admission which was psychologically traumatic. On admission day had to have wire inserted into one breast and injections into breasts. From here I sat for an hour outside ward for admission. I was obviously very uptight. I told nurse in ward I had expected pre-medication, but when anaesthetist arrived she said there wouldn't be time for it. I was given tamazepam but was on a trolley for theatre within 20 mins. I told anaesthetist my heart was bumping even before operation. I suffered because of that and would not like anyone else to. My point is that I should have been sedated rather than sitting for an hour outside the ward and in a state of anxiety.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your feedback.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting.

You raised a number of issues that are of concern and I have passed your comments on to the manager responsible for these services to share your experience with local staff.


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