"Unacceptable wait for gastroenterology but helpful service from TRAQS"

About: Telford referral and quality service (TRAQS)

(as the patient),

Having recently been referred to Gastroenterology I was told in November that there would be a 4 month wait to be seen. I found this unacceptable as my condition is potentially very serious. I spoke to Claire at TRAQS and she was extremely helpful and managed to get my appt a lot earlier. Thank you Claire.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking time to share your positive comments about the service you received from Claire at TRAQS. I will share your kind comments with Claire and the rest of the team.

I hope you are on the road to recovery and will soon be feeling much better.

Thank you again for taking the time to comment on your recent experience when using the TRAQS service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful