"Care in Maternity Wards Southern General Aug 2012"

About: Southern General Hospital / Maternity care

(as the patient),

After birth of baby, (midwives' help excellent) once upstairs in ward the staff seemed unresponsive towards me. I felt one nurse even blanked me when I looked at her which I thought was unbelievable.

I had a normal delivery but this second baby left me in a great deal of pain. I asked for a heat pad and found that even when I was asking for help from some staff, their attitude was uncaring.

My baby had to go to special care unit and I had to make trips downstairs all the time to see her because I had wait until a bed was available for me in the unit. I asked for a wheelchair and help to be taken down by staff and no one was available. I was in shock because my baby was ill and luckily my dad was there to wheel me down to the special care unit.

The staff at the baby care unit are fantastic but the maternity ward's staff I met seemed awful to me.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your feedback.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting.

You raised a number of issues that are of concern and I have passed your comments on to the manager responsible for these services to share your experience with local staff.


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