"Excellent reception on Ward 9"

About: Birmingham Children's Hospital / Paediatric surgery

(as a staff member),

On 04 01 2013 I was the transfer nurse for an ill 4 year old little girl to Ward 9 from an outside hospital. I would like to say a big thank you for the professional and friendly welcome from the receiving nurse to both myself the Father and the two paramedics from the minute we arrived on the ward. The bedspace, medical equipment and paperwork were all ready and the handover was completed within ten minutes. Thank you

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Response from Deputy Head of Nursing, Patient Experience & Participation Lead, Birmingham Women's and Children's NHS Foundation Trust

Dear TJM,

Thank you for taking your time to post such very positive feedback about ward 9 at Birmingham Children's Hospital.

It is always lovely to hear and I am delighted that you, the father and paramedics were treated in such a professional and friendly manner, as we would expect.

I will pass on your thanks and comments to be shared with the ward 9 staff.

With best wishes,

Janette Vyse,

Lead for Patient Experience & Participation