"Thank you to everyone who cared for my mother"

About: East Surrey Hospital / Older people's healthcare

(as a relative),

My 94 year old mother recently spent nearly three weeks as a patient in Capel Ward and I wanted to express my praise for all the staff who work there - consultants and doctors, nursing staff and ancillaries - who were all marvellous.

All the of the staff were caring, considerate and very friendly. At all times they treated my mother with respect and warmth.

I live in Cornwall so was only able to visit irregularly as well as the closing of the ward to visitors because of the norovirus, but I never worried about the care she was receiving because from my first visit onwards I could tell she was in safe hands.

My thanks to everyone who came into contact with my mother - I am very grateful.

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Response from Eloise Clarke, Communications Manager, Surrey and Sussex Healthcare NHS Trust

Dear 'PeDel'

Thank you for your comment. I am glad your mother received the level of care we expect all our patients to receive, and that your mind was at ease in the knowledge that your mother was in safe hands. I will pass on your thanks to all the staff on Capel ward, I know your thanks will be gratefully received.

I hope your mother is comfortable and well.

Eloise Clarke

Communications Manager

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