"Glad to be an uncle! Dissapointed with some..."

About: Birmingham Women's Hospital

What I liked

A bit of a late review but wanted to leave my feedback for the hospital to address. I came to see my sister in the summer with my family, she gave birth to her first child and, for the most part, she was well looked after. The hospital was clean and parking was easy.

What could be improved

During my visit to see my sister after she'd given birth, I found some members of staff to be rude and short with myself and other family members. At the end of visiting time, we were very rudely asked to leave by a nurse and on exit, whilst waiting for a member of our party, we were asked again to leave by the desk nurse (who I felt was quite patronizing in their tone). My sister also commented on certain nurses, who she found short, rude and highly over-zealous.

I understand that visiting time is restricted to certain parts of the day. However, it's not a lot to ask that certain nurses treat members of the public with a bit of respect when it comes to maintaining the ward.

Anything else?

It's not what you say, it's how you say it. A simple adage and it goes a long way.

I'd be really grateful if you could consider my points.

Thank you.

Story from NHS Choices

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Response from Birmingham Women's Hospital

Thank you for your comments, we hope your Sister and her baby are doing well and it is good to hear that she was well looked after for most part.

We are sorry that you found that some members of staff were rude to you and your family. This certainly isn't the way would would want any of our patients and their visitors to be treated.

We are currently doing a lot of work around communication as well as courtesy with our staff to ensure that we can make improvements. Your comments will be taken on board and we do value your feedback.

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