About: Heartlands Hospital

What I liked

My mom was transfered from the Queen Elizabeth hospital on the 20th Dec 2012, this was so a keyhole operation could be performed.

All of her stay was spent on ward 4H, all of the staff involved in her care were excellent. The wards were very clean as was bedding, gowns and equipment.

I also liked the fact that visitors were not able to sit on the chairs next to the beds as these were reserved for patients only, this then stops the transfer of any germ which could cause illness. I also observed all staff at all times washing hands, using hand gels and also using clean gloves and aprons for each patient.

The food options were of a good variety, however for my mom who has food intolerance issues one nights options were limited. But overall all meals were nice

What could be improved

The only improvement i would make concerns the pilows as i felt they were quite small (about cushion size).

Relating to food maybe the option of a plain salad at lunch or dinner would be a good idea as my mom found having two cooked meals a day, a little too much as she is required to eat small light meals. However the food that was available was very nice.

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Response from Heartlands Hospital

Thank you for your feedback and I am glad to read on the whole it was a positive experience for your mother being in our hospital.

With regard to the pillow and food comments, I will pass these on to the relative management staff. A salad or sandwich option is usually always available at both lunch and dinner so not sure why your mother was not offered this during her stay. I will ensure our Catering Manager sees your feedback so he can check with the ward why your mother wasn't offered a lighter meal.

Thanks again.

Catherine Williams

Patient Engagement Department

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