"Exceptional nurses on CDU and Ward 519 plu a..."

What I liked

Mr care began at A&E before being moved to the CDU. I can't speak more more highly of the staff, from the nurses and consultants to the domestics everyone works on this ward in highly pressurised circumstances. Despite receiving so many different types of requests the staff try their best to make every patient comfortable. After this I went to a ward for a few days where all of the nurses were very caring and thorough. The food always came on time and there was a balance of healthy foodchoices.

What could be improved

With it being the festive period the team were under extreme pressures with double the normal amount of patients, even for this time of year. Sometimes this involved longer waiting times but that is to be expected. All my doctors had excellent knowledge about my illness so I was always made to feel at ease.

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham.

We are very pleased that you have had such a positive experience during your recent stay in our hospital. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. Your feedback has been passed on to the senior managers of the areas that you visited; they will ensure it is shared with their teams.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you once again for your kind comments.