"Good doctors but poor nursing care on Lyme ward"

About: Royal Devon & Exeter Hospital (Wonford) / Colorectal surgery

(as the patient),

I was in Lyme ward last July and I feel some of the more senior staff were cruel.

I was incontinent following the removal of my sigmoid colon. According to senior staff I should be walking to the toilet and not asking for a commode. I had many accidents.

I felt very poorly and one night was left on my own in a bay as all the other patients were moved, with not a word of explanation until I called and asked an auxiliary who wasn't sure where I was going. The next two hours were horrendous. No one answered my bell and no one came near me. I have had severe clinical depression since this happened. I can tell you many more stories of poor nursing when I was in Lyme ward.

I was moved to Wynard ward where the nursing was amazing. They discovered that my wound was still open and two days later an abscess burst This is what had made me so poorly and incontinent.

I now need more surgery and if the nurses have not changed in Lyme ward, I shall refuse to go there. I did get a kind of apology, though I am not sure anything has changed.

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Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for sharing your story and I am very sorry for the delay in replying back to you. If you still have any concerns, please call the Patient Engagement and Experience Team on 01392 402363 or 403915. Kind regards Tracy

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