"Muddled advanced notification of appointments"

About: St George's Hospital (Tooting) / Neurology

(as the patient),

I received a letter advising me that my outpatients appointment had been moved from January to April. I then got the automated phone alert reminding me to turn up in January.

I had to phone in to check which was correct. For some reason the system of changing the appointment had not been picked up by the automated system, meaning I wasted my time and of the Appointments section to get clarification.

Very frustrating.

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Response from St George's Healthcare NHS Trust

Thank you for taking the time to comment on your experience at St George’s Hospital. This is not the level of service and care that staff seek to provide to patients and your comments will be passed on to the management team responsible for outpatient appointments. If you would like to receive a personal response to your concerns then please do not hesitate to contact our Patient Advice and Liaison Service (PALS): pals@stgeorges.nhs.uk or the complaints and improvements department: complaints.compliments@stgeorges.nhs.uk.

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