"Bad experience of endoscopy"

About: Leeds General Infirmary / Gastroenterology

(as the patient),

I had a terrifying experience of endoscopy at Leeds General Infirmary. I opted for the throat spray as I wanted to be able to go home on the bus. They gave me the spray and attached the mouthpiece, then proceeded to try and force the tube down my throat. I was gagging and choking. They tried 3 times and each time I was gagging and choking really badly. The third time they held me down so I couldn't move and forced the tube even more. I was sobbing and terrified. I tried to get them to stop but they wouldn't. That was the worst bit. I felt violated as they were forcing it on me.

Obviously I couldn't say 'stop' because I had a mouthpiece in but I was waving my arms about and making noises, gagging and crying. As a patient, I surely have a right to stop the procedure if I am not happy. After what seemed like an eternity they did stop. By this time I was really distressed and upset. I cried during the procedure, after the procedure and when I have flashbacks of being forced down and not being able to stop them. I haven't slept well as I just keep replaying the terrifying incident.

As they didn't actually get the tube down properly, they suggested I go back another time and have a sedation. There is no way I am going back - if they don't stop the procedure when I am awake, it would be even worse if I was half asleep with sedation and not be able to indicate that I want them to stop. I would rather be ill than have this again.

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Response from Leeds Teaching Hospitals NHS Trust

Dear 123Mo

We are sorry to hear of your experience. We always strive to offer everyone a high quality experience and take it very seriously when we get it wrong. If you would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service (P.A.L.S) on 0113 2067168 or email patient.relations@leedsth.nhs.uk If you would like to make a more formal comment, please contact the PALS team also.

Thank you for taking the time to give this feedback. We do value the time and effort you have taken to do this. We sincerely hope that you will feel able to contact our PALS service and discuss this confidentially so that you can be reassured for the future.

With kind regards

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