"Best practice, glad I had a friend with me."

What I liked

Quickly in and out. I was given directions to the radiology department, got half way, and used the clear signs to get the rest of the way. Encountered no rudeness. Everything had been pre-arranged, apart from routine security questions there was no complicated procedures or form-filling. The ultrasound scan was not undignified. I do not mind being treated by women staff, perhaps some men would, not a problem for me.

I bought a nice flan on the way out. After having to avoid eating before the scan, this was a pleasure.

What could be improved

We got lost in the huge car park. Signs are useful, but features, such as big oxygen tanks, garages etc are also useful for avoiding getting lost. Some could be added, such as sculptures.

The reception staff were unaware my appointment had been changed, but at least there was no fuss or bother as a result. It may be unavoidable, but there is no sense of social contact

Anything else?

Solihull hospital is the nhs at its best.