"Not satisfied."

About: Newcastle Dental Hospital

What I liked

Nothing apart from helpfull reception staff.

What could be improved

To do what dentist should do (if they do so-I can't comment on that as never received any treatment). Few months ago I attended private dental surgery, but because I have liver dissese, I've been referred to dental hospital. I've been waiting over two months, then received a letter stating I have appointment with one of the consultants.

I attended hospital consultant looked at the state of my teeth and said there is lots of work to be done and not many clinics would deal with this.

1st of all I attended private clinic and been referred to dental hospital where I believe you should treat any patient whatever state his teeth are.

In case I attend another doctor in hospital and I am very ill- will doctor tell me- Sorry you are too ill can't do anything?!

2nd consultant told me that she/he will speak to one of his/her colleagues (I believe dentist as well), and only thing I can do I will be notified by post within possibly another two months maybe later,etc (depending how busy he will be), that he/she will see me and on top of that said- (Maybe he/she will be able to do something, when i asked what if not? consultant replied- then will think something else).

So that means if I have my teeth at bad stage only I can do is buy a drill and start drilling them myself or start pulling them out?

I am completely unsatisfied and dissapointed and would like to hear some reply or some explanation regarding this case.

And who I should contact regarding that case?

Thank you.

Story from NHS Choices

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Response from Newcastle Dental Hospital

Thank you for taking the time to provide your feedback on NHS Choices. The Newcastle Hospitals strive to provide the best quality care to all of its patients and we are very sorry that the care you received at your recent appointment in the Dental Hospital did not meet these standards.

Your comments are very disappointing to us and we are very keen to investigate the concerns that you have outlined in order to identify where the problems have occurred and why your care has not been progressed as expected. In order to do this, we do need some further details and would appreciate it if you could contact Mr Tim Baker, Directorate Manager on 0191 2824138 or Mr Paul Anderson, Patient Relations Manager on 0191 233 6161.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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