"Marjorie Warren ward provides first class care"

About: North Middlesex Hospital

What I liked

My mother was in Marjorie Warren ward following a stroke and she received excellent care from all staff. She was treated with kindness and respect and nothing was too much trouble for the staff.

I was impressed by the cleanliness of the ward and the trouble taken by staff to ensure the comfort of the patients.

What could be improved

Lack of staff in reception in the evenings. When I first visited at around 7.30 when my mother was first admitted I could find no-one to tell me how to locate the ward and I could not find any information on the directional boards

Anything else?

Hospital is very difficult to reach by public transport from Enfield. People who I spoke to avoid Silver Street Station after dark feeling unsafe as I did the sole time I used it. A bus from Enfield that actually pulls onto the forecourt would make a huge difference. Some discussions with London transport perhaps?

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Response from North Middlesex Hospital

We at the North Mid strive to put patients’ first in everything we do. Your kind comments will be shared with the stroke unit staff who will be delighted that their care and dedication during your mother's treatment was appreciated.

Improving the experience of our patients is the number one priority for the hospital and we are pleased to hear that you were happy with the care you received. Your comments regarding public transport and late evening reception have been noted.

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